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Frequently Asked Questions
Quick answers to common questions about our products and services
What are your shipping options?
We offer standard shipping (3-5 business days), expedited shipping (2-3 business days), and overnight shipping options. Orders over $50 qualify for free standard shipping within the continental US. For more details, please visit our Shipping Policy page.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website or by logging into your account on our website.
Do you offer local delivery in Manhattan?
Yes! We offer local delivery to all Manhattan ZIP codes. Same-day delivery is available for orders placed before 12 PM, and standard delivery takes 24-48 hours. Orders over $50 qualify for free local delivery. View all delivery ZIP codes.
What is your return policy?
We offer a 30-day satisfaction guarantee on all our products. If you're not completely satisfied, you can return the unused portion for a full refund or exchange. Some restrictions apply to certain products. Please see our Returns & Refunds page for complete details.
Are your products organic and sustainably sourced?
Yes, we prioritize organic and sustainably sourced ingredients whenever possible. Many of our products are certified organic, and we work directly with farmers and suppliers who share our commitment to environmental responsibility and ethical practices.