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Frequently Asked Questions
Quick answers to common questions about our products and services
What are your shipping options?
We offer standard shipping (3-5 business days), expedited shipping (2-3 business days), and overnight shipping options. Orders over $50 qualify for free standard shipping within the continental US. For more details, please visit our Shipping Policy page.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website or by logging into your account on our website.
What is your return policy?
We offer a 30-day satisfaction guarantee on all our products. If you're not completely satisfied, you can return the unused portion for a full refund or exchange. Some restrictions apply to certain products. Please see our Returns & Refunds page for complete details.
How can I learn more about your ingredients?
Each product page contains detailed information about the ingredients used. We also publish regular blog articles about our sourcing practices and the benefits of specific herbs. If you have questions about a particular ingredient, feel free to contact our support team.
Are your products organic and sustainably sourced?
Yes, we prioritize organic and sustainably sourced ingredients whenever possible. Many of our products are certified organic, and we work directly with farmers and suppliers who share our commitment to environmental responsibility and ethical practices.