Privacy Policy

1. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an Account: Name, email address, phone number, password
• Place an Order: Billing and shipping addresses, contact information
• Contact Us: Name, email, phone number, and any information you include in your message
• Subscribe to Newsletter: Email address and communication preferences

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and general location information
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or source

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing & Fulfillment

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Handle returns, exchanges, and customer service requests
• Maintain accurate records of your purchase history

Communication

• Respond to your inquiries and support requests
• Send important updates about your orders or account
• Provide customer service and support
• Send newsletters and promotional emails (only if you've opted in)

Website Improvement

• Analyze website usage and improve user experience
• Understand customer preferences and shopping patterns
• Improve our products and services
• Detect and prevent fraud or security issues

3. How We Store Your Information

We take the security of your personal information seriously:

• Secure Servers: Your information is stored on secure servers with industry-standard encryption
• Password Protection: All passwords are encrypted using secure hashing algorithms
• Limited Access: Only authorized personnel have access to customer data
• Regular Security Updates: We regularly update our security measures and software

What We Store

We securely store the following types of information:

• User account information (name, email, phone, encrypted password)
• Shipping and billing addresses
• Order history and details
• Shopping cart items
• Email preferences (newsletter, order updates, promotions)
• Contact form submissions

What We Do NOT Store

• Payment Card Information: Credit/debit card numbers, CVV codes, or card details are never stored on our servers
• Social Security Numbers: We do not collect or store SSNs
• Sensitive Health Information: We do not collect medical records or detailed health data

4. Payment Processing

All payment transactions are processed securely through Stripe, a PCI-compliant payment processor. When you make a purchase:

• Your payment information is sent directly to Stripe's secure servers
• We never see or store your full credit card number
• We only receive confirmation that the payment was successful
• Stripe handles all payment data in accordance with PCI-DSS requirements

For more information about Stripe's security practices, visit: https://stripe.com/privacy

5. Shopping Cart and Session Management

We use secure server-side storage to maintain your shopping cart and provide a seamless shopping experience:

How Your Cart Works

• Server-Side Storage: Cart items are stored securely on our servers, not in browser cookies
• Session Tracking: We use secure session management to track your cart across page visits
• User Accounts: If you're logged in, your cart is linked to your account and accessible across devices
• Automatic Cleanup: Inactive guest carts are automatically cleared after 30 days

What We Store

• Product selections and quantities
• Selected product options (sizes, formats)
• Session identifiers for guest shoppers

Minimal Browser Storage

We use minimal browser storage only for essential functionality such as:

• Authentication when you log in
• Session management for maintaining your cart
• Website functionality and user interface preferences

Privacy Benefit: This approach keeps your shopping data secure on our servers rather than exposed in your browser.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and improve your experience. When you first visit our site, a cookie consent banner will appear giving you control over which categories of cookies you allow.

What Are Cookies?

Cookies are small text files placed on your device by your browser when you visit a website. They allow the site to recognize your device across page loads and visits. We also use HTTP-only cookies for authentication — these are set by our server and cannot be read by JavaScript, providing an additional layer of security.

Categories of Cookies We Use

• Functional Cookies — Remember your preferences such as saved addresses, checkout information, and display settings. You can disable these, but some convenience features may not work as expected.
• Analytics Cookies — Help us understand how visitors interact with our site (pages visited, time on site, traffic sources) so we can improve performance and the shopping experience. No personally identifiable information is collected through analytics cookies.
• Marketing Cookies — Used to show you relevant products and offers, and to support Stripe payment personalisation. These cookies may track browsing activity across sessions.

How We Obtain Your Consent

On your first visit, a cookie consent banner is displayed at the bottom of the page. You may:

• Accept All — Enable all four cookie categories
• Only Necessary — Allow essential cookies only and decline all optional categories
• Customize — Use the preferences panel to individually toggle functional, analytics, and marketing cookies on or off

Your choice is saved in your browser's localStorage under the key uptown_cookie_consent. If you clear your browser data, the banner will reappear on your next visit and you will be asked to consent again.

Managing and Withdrawing Consent

You can change your cookie preferences at any time by clearing your browser's site data or local storage for uptownhealing.com, which will cause the consent banner to reappear. You may also manage or delete cookies directly through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

Please note that disabling essential cookies will prevent you from logging in or using the shopping cart.

Third-Party Cookies

Our payment processor Stripe may set cookies to facilitate payment processing and fraud prevention. These are governed by Stripe's Privacy Policy. We do not use Google Analytics, Facebook Pixel, or other third-party advertising trackers at this time.

7. Your Privacy Rights

You have the following rights regarding your personal information:

Access Your Data

You can request a copy of the personal information we have about you by logging into your account or contacting us.

Update Your Information

You can update your account information, shipping addresses, and preferences at any time through your account dashboard.

Delete Your Account

You can request deletion of your account and associated data. Note that we may retain certain information for legal or legitimate business purposes (such as order records for tax purposes).

Opt-Out of Marketing Communications

You can unsubscribe from marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your email preferences in your account settings
• Contacting us directly at info@uptownhealing.com

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Maintain your account (if you have one)
• Comply with legal obligations (e.g., tax records)
• Resolve disputes and enforce our agreements

If you delete your account, we will remove your personal information within 30 days, except for data we are required to retain for legal purposes.

9. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our systems.

10. Third-Party Links

Our website may contain links to third-party websites, including:

• Social media platforms (Facebook, Instagram)
• Payment processors (Stripe)
• Educational or informational resources

We are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies before providing any personal information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request information about the personal data we have collected about you in the past 12 months, including:

• Categories of personal information collected
• Sources from which we collected the information
• Our business purpose for collecting the information
• Categories of third parties with whom we share the information

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out

We do not sell your personal information. If our practices change, we will update this policy and provide you with the ability to opt-out.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us at privacy@uptownhealing.com.

12. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. The United States may have data protection laws that are different from those in your country.

By using our website and services, you consent to the transfer of your information to the United States. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

13. Data Security Measures

We implement various security measures to protect your personal information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted data storage
• Secure password hashing
• Regular security audits and updates
• Firewall protection
• Session timeout mechanisms

Administrative Safeguards

• Limited employee access to customer data
• Confidentiality agreements with employees and contractors
• Regular privacy and security training
• Incident response procedures

Physical Safeguards

• Secure hosting environment
• Data backup and disaster recovery procedures
• Access controls to physical infrastructure

Note: While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

14. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify you within 72 hours of discovering the breach
• Inform you of what information was compromised
• Explain the steps we are taking to address the breach
• Provide guidance on how you can protect yourself
• Comply with all applicable data breach notification laws

15. Email Marketing and Communications

Types of Emails We Send

• Transactional Emails: Order confirmations, shipping notifications, account updates (these cannot be opted out of as they are essential to our service)
• Marketing Emails: Newsletters, promotional offers, new product announcements (you can opt-out at any time)
• Customer Service Emails: Responses to your inquiries and support requests

Managing Your Preferences

You can manage your email preferences by:

• Logging into your account and updating your preferences
• Clicking "unsubscribe" at the bottom of any marketing email
• Contacting us directly at info@uptownhealing.com

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will post the updated policy on this page
• We will update the "Last Updated" date at the top of this policy
• For material changes, we may notify you via email or a prominent notice on our website
• Your continued use of our website after changes are posted constitutes your acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

18. Your Consent

By using our website, creating an account, or making a purchase, you consent to the collection and use of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.

19. Additional Resources

For more information about your privacy rights and data protection:

• Federal Trade Commission (FTC): www.ftc.gov/privacy
• California Attorney General (CCPA): oag.ca.gov/privacy/ccpa