Local Refills Program

We offer scheduled pickup appointments at our location near the Manhattan-Bronx border:

Pickup by Appointment Only:

• Monday-Friday: 5 PM - 8 PM
• Saturday: 11 AM - 4 PM
• Sunday: By special arrangement only

Please note: For security, convenience, and privacy, we operate by appointment only. Walk-ins are not available. All appointments are confirmed via email.

Scheduled appointments allow us to:

• 🌿 Prepare your order fresh and ensure quality
• 💰 Eliminate delivery costs and pass savings to you (15% discount!)
• 🏪 Provide personalized, attentive service
• 🤝 Build genuine community connections with our customers
• ♻️ Support zero-waste refills with minimal packaging
• 🔒 Maintain privacy and security for both parties

This personalized approach lets us offer better prices while building relationships with our Manhattan and Bronx community. It's sustainable shopping at its best!

Currently, our home delivery service is only available to Manhattan addresses. However, Bronx residents can:

Why the difference? Our local delivery service in Manhattan is optimized for high-density neighborhoods. Our Inwood pickup location is conveniently located near the Bronx border, making pickup easy for Bronx residents while offering 15% savings!

Absolutely! Manhattan residents have two options:

You choose what works best for each order!

Here's what happens when you order a refill:

1. Add products to cart - Items you've ordered before show a 🌿 badge
2. Go to checkout - You'll see delivery and pickup options
3. Select "Scheduled Pickup" - The 15% discount applies automatically
4. Complete your order - You'll receive an order confirmation
5. Check your email - We'll contact you within 24 hours to schedule
6. Confirm appointment - Reply with your preferred time slot
7. Pick up your order - Meet us at the scheduled time

Yes, an account is required. You must be logged in to receive Local Refills discounts. This allows us to:

• Track your order history
• Automatically identify eligible products
• Apply discounts instantly when you shop
• Coordinate pickup appointments efficiently
• Send you pickup confirmations and reminders

Guest checkout orders do not qualify. Create your free account today to start saving 15% on refills!

Once you confirm your appointment, your order will be prepared fresh for your scheduled pickup time. If you need to reschedule:

• 📧 Email us at info@uptownhealing.com
• ⏰ Give us at least 24 hours notice if possible
• 🗓️ We'll work with you to find a new appointment time

What to bring: Order confirmation email and valid photo ID

Yes, we encourage it! Bringing your own clean, dry containers makes your refill even more sustainable. We accept:

• ✅ Glass jars with tight-fitting lids
• ✅ Food-grade plastic containers
• ✅ Reusable cloth bags for bulk items
• ✅ Mason jars, Tupperware, or similar containers

If you don't have containers, no problem - we'll package your refill order in minimal, recyclable packaging.

We understand that schedules change! Here's what to do:

• 📧 Email us at info@uptownhealing.com as soon as possible
• ⏰ We need at least 24 hours notice to reschedule when possible
• 🗓️ We'll work with you to find a new convenient time
• ✅ No penalties for rescheduling with advance notice

Please note: If you miss an appointment without notice more than twice, we may need to pause your Local Refills eligibility to ensure fair service for all customers.

No limits! Every time you reorder a product you've purchased before via scheduled pickup, you'll get the 15% discount. The more you refill, the more you save!

Build it into your routine - schedule monthly or quarterly pickups and save 15% every time.

Local Refills is exclusively for Manhattan and Bronx residents with scheduled pickup. If you move, you can still:

• ✅ Order products via standard shipping at regular prices
• ✅ Schedule a pickup if you're visiting the area
• ✅ Update your address to regain eligibility if you return to Manhattan or the Bronx

When you're shopping while logged in, any product you've previously ordered will show a 🌿 -15% Refill badge. The discount is automatically applied when you:

1. Add the product to your cart
2. Select "Scheduled Pickup" at checkout

You'll see the discounted price before completing your purchase - no surprises!

The 15% Local Refills discount cannot be combined with promo codes or other discounts. However, refill discounts are:

• ✅ Automatic (no codes needed)
• ✅ Stackable with free pickup (no delivery fees)
• ✅ Available on unlimited products you've ordered before
• ✅ Valid indefinitely - no expiration dates

In most cases, the 15% refill discount provides better savings than promotional codes!

Yes! Your safety and comfort are our priorities:

• ✅ Quick, efficient handoffs (usually under 2 minutes)
• ✅ Contactless pickup available upon request
• ✅ Outdoor pickup locations when weather permits
• ✅ All products sealed and packaged hygienically
• ✅ Scheduled appointments prevent crowding

Let us know in your appointment confirmation if you have any special requirements!

Yes! If someone else will be picking up your order:

1. Let us know their name when scheduling your appointment
2. Forward them the order confirmation email
3. They should bring the confirmation email and their ID

Note: The refill discount applies to YOUR order history, not the person picking up. They're just collecting on your behalf.

Great question! Here's why:

Bottom line: We're located in Inwood specifically to serve both communities. Bronx residents get the benefit of 15% savings on refills with easy pickup access!