Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or using this website ("Site"), or by placing an order for products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Health Disclaimer.

If you do not agree with any part of these terms, you must not use our website or purchase our products.

Agreement to Terms

Your use of this Site constitutes your agreement to:

• Follow all applicable laws and regulations
• Provide accurate information when placing orders
• Use our products responsibly and as intended
• Accept responsibility for your purchasing decisions
• Read and understand our Health Disclaimer before purchasing herbal products

2. Changes to Terms

We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date.

Your continued use of the Site after changes are posted constitutes your acceptance of the modified terms. We encourage you to review these Terms and Conditions periodically.

3. Eligibility and Account Requirements

Age Requirement

You must be at least 18 years old to:

• Create an account on our Site
• Place orders for products
• Enter into legally binding contracts with us

By using this Site, you represent and warrant that you are at least 18 years of age.

Account Security

If you create an account, you are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is accurate and up-to-date

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Products and Services

Product Information

We strive to provide accurate product descriptions, images, and information. However:

• We do not warrant that product descriptions are 100% accurate, complete, or error-free
• Product images are for illustrative purposes and may not reflect exact appearance
• Natural products may vary in appearance, color, and texture
• We reserve the right to correct errors, inaccuracies, or omissions at any time

Product Availability

• All products are subject to availability
• We reserve the right to limit quantities or discontinue products
• If a product becomes unavailable after you order, we will notify you and offer a refund or substitute

Health Products Disclaimer

5. Pricing and Payment

Pricing

• All prices are listed in U.S. Dollars (USD)
• Prices are subject to change without notice
• The price charged will be the price displayed at the time of order placement
• Prices do not include shipping, handling, or applicable taxes unless otherwise stated

Price Errors

Despite our best efforts, pricing errors may occur. If we discover an error in the price of a product you have ordered:

• We will notify you as soon as possible
• You will have the option to either:
• Confirm your order at the correct price, or
• Cancel your order and receive a full refund
• If we cannot contact you, we will cancel the order and issue a refund

Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• Debit Cards
• Other payment methods as may be offered at checkout

Payment Processing

• All payments are processed securely through our payment processor, Stripe
• Your payment information is encrypted and never stored on our servers
• Payment is charged at the time of order placement
• Orders will not ship until payment is confirmed

Sales Tax

Sales tax will be charged where required by law, based on:

• Your shipping address
• Applicable state and local tax rates
• The type of products purchased

6. Orders and Order Acceptance

Placing an Order

When you place an order through our Site, you are making an offer to purchase products under these Terms and Conditions.

Order Confirmation

• You will receive an email confirmation when you place an order
• This confirmation is an acknowledgment of your order, NOT acceptance
• We reserve the right to accept or decline any order for any reason

Order Acceptance

Your order is accepted when we ship the products to you and send you a shipping confirmation email. At that point, a legally binding contract is formed.

Right to Refuse Orders

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability
• Pricing or product information errors
• Suspected fraudulent activity
• Violation of these Terms and Conditions
• Credit card authorization failure
• Orders that exceed quantity limits

7. Shipping and Delivery

Please refer to our Shipping Policy for complete details about:

• Shipping methods and timeframes
• Shipping costs
• Delivery expectations
• International shipping (if applicable)
• What to do if your order doesn't arrive

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. Once we ship your order and provide tracking information, you assume responsibility for the package.

8. Returns, Refunds, and Exchanges

Please refer to our Returns & Refunds Policy for complete details about:

• Return eligibility and timeframes
• How to initiate a return
• Refund processing times
• Non-returnable items
• Damaged or defective products

9. Intellectual Property Rights

Our Intellectual Property

All content on this Site is owned by or licensed to Uptown Healing NYC and is protected by copyright, trademark, and other intellectual property laws. This includes:

• Website design, layout, and functionality
• Text, graphics, logos, and images
• Product descriptions and educational content
• Recipes and herbal formulations
• The "Uptown Healing" name and logo

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use the Site for personal, non-commercial purposes
• View and print content for your personal use

Restrictions

You may NOT:

• Reproduce, distribute, or publicly display our content without permission
• Use our content for commercial purposes
• Modify, reverse engineer, or create derivative works
• Remove copyright or proprietary notices
• Use our trademarks without written permission

10. Prohibited Uses

You agree NOT to use this Site or our services to:

Illegal Activities

• Violate any applicable laws or regulations
• Engage in fraudulent activities
• Infringe on intellectual property rights

Harmful Activities

• Transmit viruses, malware, or harmful code
• Interfere with or disrupt the Site's functionality
• Attempt unauthorized access to our systems
• Overload our servers (such as through automated means)

Misrepresentation

• Impersonate any person or entity
• Falsely claim affiliation with us
• Provide false or misleading information

Resale Restrictions

• Resell our products without authorization
• Use automated tools (bots) to purchase products in bulk
• Purchase products with intent to resell at markup without permission

11. User-Generated Content

Reviews and Comments

If we offer features that allow you to submit reviews, comments, or other content:

• You grant us a non-exclusive, royalty-free license to use, display, and distribute your content
• You represent that your content does not violate any rights or laws
• We reserve the right to remove any content that violates these Terms or is inappropriate

Content Guidelines

User content must NOT:

• Be false, misleading, or deceptive
• Contain obscene, offensive, or hateful language
• Infringe on intellectual property rights
• Violate privacy or publicity rights
• Contain spam or promotional content

12. Disclaimer of Warranties

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

• Merchantability: That products are fit for their intended purpose
• Fitness for a Particular Purpose: That products will meet your specific needs
• Non-Infringement: That use of the Site won't infringe on third-party rights
• Accuracy: That all information on the Site is accurate and up-to-date
• Uninterrupted Service: That the Site will be available at all times

No Medical Warranties

We make NO warranties that our products will:

• Cure, treat, or prevent any disease or medical condition
• Produce specific health outcomes
• Be effective for any particular use
• Be free from side effects or adverse reactions

13. Limitation of Liability

Types of Damages Excluded

We are not liable for:

• Direct Damages: Including but not limited to purchase price of products
• Indirect Damages: Loss of profits, revenue, or business opportunities
• Consequential Damages: Any resulting harm or losses
• Incidental Damages: Costs of substitute products or services
• Punitive Damages: Damages intended to punish

Maximum Liability

In no event shall our total liability exceed the amount you paid for the product(s) at issue, or $100, whichever is less.

Health-Related Limitations

We are specifically NOT liable for:

• Adverse reactions to products
• Allergic reactions or side effects
• Drug interactions
• Health complications arising from product use
• Failure to achieve desired health outcomes
• Any health issues resulting from misuse or improper use of products

You assume all risks associated with using our products. Always consult healthcare professionals before using herbal products.

14. Indemnification

You agree to indemnify, defend, and hold harmless Uptown Healing NYC, its owners, employees, and affiliates from any claims, damages, liabilities, and expenses (including attorney's fees) arising from:

• Your use of the Site or products
• Your violation of these Terms and Conditions
• Your violation of any rights of another party
• Your misuse of products
• Any content you submit to the Site

15. Third-Party Links and Services

Our Site may contain links to third-party websites or services, including:

• Payment processors (Stripe)
• Social media platforms
• Educational or informational resources
• Shipping carriers

No Responsibility for Third Parties

• We do not control or endorse third-party websites
• We are not responsible for their content, privacy practices, or terms
• Your use of third-party sites is at your own risk
• We encourage you to read their terms and privacy policies

16. Privacy and Data Protection

Your use of the Site is also governed by our Privacy Policy, which explains:

• What information we collect
• How we use your information
• How we protect your data
• Your privacy rights
• Cookie usage

By using this Site, you consent to the collection and use of information as described in our Privacy Policy.

17. Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions are governed by the laws of the State of New York, without regard to its conflict of law provisions.

Jurisdiction

Any disputes arising from these Terms or your use of the Site shall be resolved in the state or federal courts located in New York County, New York. You consent to the exclusive jurisdiction of these courts.

Informal Resolution

Before filing any legal action, you agree to attempt to resolve disputes informally by contacting us at legal@uptownhealingnyc.com.

Limitation Period

Any claim or cause of action must be filed within one (1) year after the claim arose, or it will be permanently barred.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable:

• The remaining provisions will remain in full force and effect
• The invalid provision will be modified to reflect the parties' intent as closely as possible
• The invalidity of one provision does not affect the validity of other provisions

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Health Disclaimer, Shipping Policy, and Returns Policy, constitute the entire agreement between you and Uptown Healing NYC regarding your use of the Site and purchase of products.

These Terms supersede any prior agreements, understandings, or representations.

20. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Uptown Healing NYC.

21. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (hurricanes, earthquakes, floods)
• Acts of God
• Government actions or regulations
• War, terrorism, or civil unrest
• Labor strikes or disputes
• Pandemics or public health emergencies
• Supplier shortages or failures
• Internet or telecommunications failures

22. Contact Information

If you have any questions about these Terms and Conditions, please contact us: