Returns & Refunds Policy

Return Policy Overview

We accept returns within 30 days of the original purchase date. Items must be unused, unopened, and in their original packaging to be eligible for a full refund.

Eligible Items for Return

Returnable Items

• Unopened herbal products in original packaging
• Books, guides, and educational materials
• Accessories and tools (unused condition)
• Gift certificates and vouchers

Non-Returnable Items

• Opened herbal products, teas, or supplements
• Custom or personalized blends
• Products that have been used or partially consumed
• Items damaged by misuse
• Products past their expiration date
• Digital downloads or online courses (after access has been granted)

Return Process

Refund Policy

Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: 3-5 business days after processing
• PayPal: 1-2 business days after processing
• Store Credit: Immediate (if requested)

Refund Amounts

• Full Refund: Original purchase price minus return shipping costs (unless the return is due to our error)
• Partial Refund: May apply to opened items that we can accept back (evaluated case-by-case)
• No Refund: For non-returnable items listed above

Exchanges

We're happy to exchange items for a different size or similar product. Exchanges follow the same process as returns, but we'll expedite shipping of your replacement item.

Exchange Conditions

• Exchanges must be requested within 30 days of purchase
• Items must be unused and in original packaging
• Price differences may apply for upgraded products
• We'll refund any price differences for downgraded products

Damaged or Defective Items

If you receive a damaged or defective item, we'll make it right immediately:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item and packaging
• We'll send a replacement item at no cost to you
• We'll provide a prepaid return label for the damaged item

Return Shipping

Customer-Initiated Returns

Customers are responsible for return shipping costs unless:

• The item was damaged during shipping
• We sent the wrong item
• The item was defective

Our Error

If the return is due to our error, we will:

• Provide a prepaid return shipping label
• Refund the full purchase price including original shipping
• Expedite processing of your refund or replacement

Special Circumstances

Bulk Orders

Orders over $500 may have special return conditions. Please contact us directly to discuss return options for large orders.

Seasonal Items

Seasonal herbal products may have shortened return windows due to their limited availability and shelf life.

Gift Purchases

• Gift recipients can return items for store credit
• Original purchaser can request refund to original payment method
• Gift certificates and vouchers can be returned within 1 year of purchase

Quality Guarantee

We stand behind the quality of our products. If you're not satisfied with the freshness or quality of any herb or botanical product, please contact us. We may request photos and details about the issue to help us improve our sourcing and storage processes.

Cancellations

Orders can be cancelled without penalty if:

• The order hasn't been processed yet (within 2 hours of placing order)
• You contact us within 24 hours of placing the order
• Custom blends can be cancelled before preparation begins

Restocking Fees

We do not charge restocking fees for most returns. However, a 15% restocking fee may apply to:

• Large bulk orders (over $500)
• Custom or special order items
• Items returned after 30 days (evaluated case-by-case)

This returns and refunds policy was last updated on January 1, 2024. We reserve the right to modify this policy at any time. Changes will be posted on this page and will apply to purchases made after the change date.