Free shipping on orders over $75 within the continental United States!
All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons or special promotions, processing times may be extended to 2-3 business days. We will notify customers of any delays via email.
We currently ship to all 50 states within the continental United States. We do not ship to Alaska, Hawaii, or U.S. territories at this time.
International shipping is not available at this time. We are working to expand our shipping capabilities and hope to offer international delivery in the future.
Our herbs and botanical products require special care during shipping:
Once your order ships, you will receive a shipping confirmation email with your tracking number. You can track your package using:
If your package is returned to us as undeliverable due to an incorrect address provided by the customer, you will be responsible for reshipping costs.
We are not responsible for packages that are lost or stolen after delivery confirmation. We recommend:
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We will work with you to resolve the issue promptly.
Address changes can only be made before your order is processed and shipped. Once an order has been shipped, we cannot change the delivery address. Please double-check your shipping address before completing your order.
Due to regulations and our commitment to product quality, certain items may have shipping restrictions:
If you have any questions about our shipping policy or need assistance with your order, please contact us:
Email: shipping@uptownhealingnyc.com
Phone: (212) 555-HERB (4372)
Hours: Monday - Friday, 9 AM - 6 PM EST
This shipping policy was last updated on January 1, 2024. We reserve the right to modify this policy at any time. Changes will be posted on this page.
